Shipping policy

SHIPPING POLICY

Thank you for shopping with Tailvani. We ship to US addresses only.

TWO KINDS OF PRODUCTS

Every product page shows which kind it is, in the line under the product name. Tailvani Exclusives are pieces we select and ship under the Tailvani name. Select Brands are pieces from independent pet brands we partner with, and they ship directly from the brand.

SHIPPING RATES

Tailvani Exclusives: free shipping on orders of $35 or more. Orders under $35 ship for a flat $4.95.

Select Brands: shipping is set by each brand and shown at checkout before you pay.

If your cart includes both, you will see each shipping charge at checkout, and items may arrive in separate packages.

PROCESSING TIME

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed on weekends or holidays.

DELIVERY TIME

Tailvani Exclusives usually arrive 1–2 weeks after your order is processed. Select Brands usually arrive within about a week. Delivery times are estimates and may vary due to carrier delays, weather or high demand.

ORDER TRACKING

You will receive tracking details by email once each package ships.

INCORRECT ADDRESS

Please make sure your shipping address is correct at checkout. Tailvani is not responsible for delivery issues caused by incorrect or incomplete addresses.

LOST OR DELAYED PACKAGES

If your package is delayed or appears lost, please contact us at tailvaniandco@gmail.com and we will help.

DAMAGED PACKAGES

If your order arrives damaged, contact us within 5 days of delivery with photos and your order number.

CONTACT

For shipping questions, contact tailvaniandco@gmail.com